VoIP Service

A better choice for you, your business and your wallet.

About

So tell me, how much will a missed call cost you?

When deciding on which phone system to use for your business or your customers, you need to be ready for whatever is thrown at you. We have built a comprehensive feature-set to accomodate most businesses.

PROFESSIONAL AUTO ATTENDANT

WHAT IS AN AUTO ATTENDANT?
An Auto Attendant is the feature that allows a pre-recorded message to answer your phones and give your callers the opportunity to select an extension to dial directly, a particular group of people or other features available on your phone system.

MULTIPLE RING GROUPS

HOW DO RING GROUPS WORK?

Ring Groups are extensions set up that ring one or more extensions in a group. These are generally set up for departments or particular service areas in a company. Multiple ring groups can be configured to allow for different phones to ring before an additional group of phones ring in the event no-one is available to answer.

FIND ME/FOLLOW ME

The FindMe/FollowMe features allows you to remain reachable at multiple locations (either other extensions or an outside number (such as a cellphone)). We can define these rules based on a schedule (so you aren’t being reached on your cell in the middle of the night).

The great thing about this feature is you can give your callers the satisfaction of being able to reach you no matter where you are, but retain your sanity by not having to give everyone in the world your personal cell number!

CALL QUEUES

YOUR CALL IS VERY IMPORTANT TO US.

A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time.

Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.). While a caller is waiting in a queue, special music on hold and/or messages can be played to them. Users are also able to log in and out of certain queues. This can be useful for users who wish to take lunch and not have their phone ring, or for situations where additional agents can be of use.

ONE PHONE BILL TO RULE THEM ALL

One of the biggest advantages to a hosted Phone System is that you are no longer tied to a physical location. This means if you are working from home…take your phone home with you and give it any internet connection and it will work just as if you were sitting at your desk.

The same goes for remote offices or telecommuting employees. No more telling callers to hang-up and call the other office — just transfer them on the spot. This also eliminates long distance charges associated with calling your other offices. It is a completely internal call and 100% free!

CUSTOM MUSIC ON HOLD

Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call.

CALL RECORDING (AUTOMATIC OR ON-DEMAND)

WHAT DID THEY SAY?

Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.

Call recording can be useful for training and/or quality assurance.

Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.

ADVANCED VOICEMAIL (WITH VOICEMAIL-TO-EMAIL)

SEND THEM TO MY VOICEMAIL

Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played.

1. ‘unavailable calls’ – when calls are un-answered
2. ‘busy calls’ – when a user sets their phone to Do Not Disturb or is currently on the phone

Additionally, the Vocalogic Hosted Phone System can save that voicemail message and email it to the user so it can be played directly from a computer or smart-phone without having to be at their desk or calling into the office to check for messages.

DIAL BY NAME DIRECTORY

FOR A COMPANY DIRECTORY, PRESS 1!

This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user’s first or last name. The directory will then search and match the input to the most probable user and play back that user’s name for verification.

... PLUS MANY MORE!

WHAT ELSE DO I GET?

3-Way Calling
Call Transfering
Call Forwarding
Do Not Disturb
Call Waiting
Call Parking
Dial-by-Name Directory
Caller ID Loookup